FAQs

1. Which countries do you ship to?
We ship to Spain (Mainland, Balearic Islands, Canary Islands, Ceuta, and Melilla), Portugal, France, Italy, the United Kingdom, and the rest of the European Union.

2. How long will it take for my order to arrive?
The estimated delivery time for shipments within Spain and Portugal is approximately 2 business days from the time we confirm your order. If the product is out of stock, delivery may take up to 4 business days. For other destinations, delivery times depend on the country, shipping method, and possible exceptional circumstances such as holidays or customs procedures.

3. How much does shipping cost?
Shipping costs are calculated automatically during checkout based on the destination, weight, and shipping method. You will see the exact amount before completing your order. If there are any additional customs duties or local taxes, they will be at your expense.

4. Do you offer free shipping?
Yes, shipping is free for orders to Spain and Portugal from €99. For other countries, free shipping is available for orders over €129.

5. Is there a minimum order value?
There is no minimum order value for orders from Spain and Portugal. For orders from other countries, a minimum order value of €69 applies.

6. How can I track my order?
Once your order has been shipped, you will receive an email with tracking information so you can check the delivery status.

7. What happens if I’m not home when the order arrives or if it cannot be delivered?
If we are unable to deliver your order due to reasons such as absence at the address or incorrect information, we may attempt delivery again, but any additional costs will be at your expense. If you prefer to cancel the order after it has been returned, we will refund the amount paid, minus the shipping and return costs.

8. What should I do if the order arrives damaged?
If the package shows visible damage, you should inform the delivery carrier before signing for the package and contact us as soon as possible so we can resolve the issue.

9. What should I do if I want to return a product?
You have 14 calendar days from the date of receipt to return the product without needing to provide a reason. Just send us an email at info@kinemarket.com or contact us via WhatsApp at +34 659 51 12 52 to inform us of your decision. You can also use our contact form.

10. How do I return products?
Products must be returned in perfect condition, unused, and in their original packaging, no later than 14 calendar days after notifying us of the return. Return shipping costs are your responsibility. The return address is MSM Sporttapes S.L., Antonio Machado 13, 08860 Castelldefels, Barcelona, Spain.

11. When will I receive my refund?
We will refund the amount of your order, including standard shipping costs if applicable, within a maximum of 14 days from the date you notify us of the return. We may withhold the refund until we receive the products or have proof that you have returned them.

12. Which products cannot be returned?
You cannot return customized products, products that may deteriorate or expire quickly, sealed products that you have unsealed for hygiene or health reasons, products that are inseparably mixed with others, or in other cases provided by law.

13. What warranty do the products have?
All new products have a minimum legal warranty of 3 years against manufacturing defects.

14. How do you protect my personal data?
We process your data in accordance with the General Data Protection Regulation (GDPR) and Spanish regulations. We use your data only to manage orders, customer service, commercial communications if you’ve authorized them, and to fulfill our legal obligations.

15. What rights do I have over my data?
You have the right to access, rectify, request deletion, restrict processing, object to processing, or request data portability. You may also withdraw your consent at any time. Just send us an email at info@kinemarket.com or contact us via WhatsApp at +34 659 51 12 52. You can also use our contact form.

16. Do you share my data with third parties?
We only share your data when necessary to process your order, comply with legal obligations, or defend our rights. We do not carry out international data transfers.

17. What cookies do you use on the website?
We use technical cookies necessary for the website’s operation. We may also use personalization, analytics, advertising, and behavioral advertising cookies, but only if you accept their use. You can manage your preferences from the website’s cookie settings panel or through your browser.

18. Can I change or withdraw my cookie consent?
Yes, you can change your cookie preferences or withdraw your consent at any time through the website’s cookie settings or via your browser.

19. What terms apply to using the website?
Using the website implies acceptance of our terms of service, which govern access, navigation, purchases, and intellectual property rights. You agree to use the website lawfully and in compliance with regulations.

20. Where can I resolve issues related to my purchases?
If you have a problem with a purchase, you can use the European online dispute resolution platform at https://ec.europa.eu/consumers/odr/

21. How can I contact the store?
You can email us at info@kinemarket.com or contact us via WhatsApp at +34 659 51 12 52. You can also use our contact form. Our address is MSM Sporttapes S.L., Antonio Machado 13, 08860 Castelldefels, Barcelona, Spain.